Do you want to have me speak to your next event ?

Speeches can be delivered in English, French or Portuguese to fit your audience's preferences.

Below is a list of presentations I delivered in the past, either on stage or online.


Annual MSc Strategic Marketing MasterClass

2018 Customer Experience: Growth hiding in plain sight

2017 The future of Customer Experience Insight

2016 Customer Experience Measurement Best Practice

CRM World Club Meet & Work III

Moscow, 20th March 2018

Participated to the Devino Telecom-led CRM World Club's (Russia's leading customer-centric professional community) very first international event.

"Supercharging your CRM and business change with the VoC"

titlepage CRM Russia

CX Marketing Summit

London, 15th March 2018

One of London's leading CX conferences.

I explored ways to avoid the most common pitfalls for CX Programmes

"Harnessing the REAL power of your Voice of the Customer"

European CX Forum 2017

London, 12th October 2017

Unveiled a conceptual framework and tips on carrying out a customer experience driven business transformation project.

"It's TIME to deliver"