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Case Study Next Practice

Is Having a Horde of Promoters REALLY the Key to Your Customer Experience Strategy?

This article was originally published on the Worthix blog, a cutting-edge AI-based voice of the customer software. If there is one thing that truly scares me when I talk with senior leaders at conferences, it's...
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Uncategorized

The future of banking is about enabling and delivering transformative customer experience

To truly thrive, banks need to provide value beyond handling money, delivering a transformational customer experience. Joe Pine and James Gilmore pioneered customer experience with The Experience Economy. In this book, they share four stages...
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Case Study Disruptive

Nintendo: The tech company with CX at its gaming core

This article was originally published on the CX Network, a leading platform for senior CX and Marketing leaders. From the first portable controller to a touchscreen before the iPhone, what you can learn from Nintendo's...
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Disruptive Next Practice

2018: The year of a more leveled CX playing field

This article was originally published on the CX Network, a leading platform for senior CX and Marketing leaders. This isn’t the year of futuristic innovations and a complete industry overhaul, 2018 is about customer experience...
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Next Practice Strategy

Do AI and text analytics bring the death of surveys?

This article was originally published on the CX Network - a leading platform for CX and Marketing senior leaders. It's a new world of customer feedback measurement, but is it out with the old and...
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