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5 Foolproof ways to go bankrupt with Customer Experience

Customer Experience (CX) can make or break your business, and, if you don’t look at it strategically, you run a serious risk of it making more harm than good and actually breaking you. What may appear like a great idea, in essence, can often cost dearly if not sense checked against the wider realities of […]

5 Reasons Why Live Agents Love, Not Hate, Chatbots

This was originally written during my tenure at Yellow Messenger, a cutting-edge conversational AI platform. In any organization, whenever the front-line customer support staff hear that leadership is considering chatbot technology, there’s one fear that spreads like wildfire: “our jobs are at risk!” It’s completely understandable, humans fear the unknown and, on the face of […]

Cognitive AI Chatbots are enabling communication (and e-commerce) to revert back to its roots: Conversations

This was originally written during my tenure at Yellow Messenger, a cutting-edge conversational AI platform. In its 5 million years of existence on Earth, humankind has radically transformed, at an ever-increasing pace. It is generally acknowledged that we have transformed our lives more in the last 100 years than we have over all those millions […]